FAQ
Questions, answered plainly.
Can't find what you need? Message us. A real person will reply.
Visas
Can you guarantee my visa will be approved?
No, and you should be careful of anyone who says they can. Visa decisions are made only by the embassy or immigration authority. What we do is make sure your application is complete, consistent and well prepared, which gives it the best possible footing.
Which visas do you help with?
We specialise in visitor visas for the United Kingdom, the United States and the Schengen countries of Europe. We also help international guests travelling to Ghana with the eVisa and ETA system that replaced visa on arrival in May 2026.
Can my guests still get a visa on arrival in Ghana?
Not any more. Since 25 May 2026 Ghana uses a digital pre-travel system. ECOWAS nationals can enter visa-free, other African Union nationals need a free ETA, and visa-required visitors apply for an eVisa online before travel. See our Ghana entry guide for details.
Booking
How do I start planning a trip with Evik?
Use the Plan my trip form, or message us on WhatsApp with where you'd like to go, your dates and how many people are travelling. We'll ask a few questions, then send options and a clear quotation.
Can you book just a flight or just a hotel?
Yes. You don't need a full package. We issue airline tickets and book hotels, transfers and tours individually too.
Groups
Do you handle large groups and corporate incentive trips?
Yes. Group and incentive travel is one of our specialities. We've coordinated international incentive programmes, including to Australia and Singapore, and handle everything from group fares and visas to rooming lists and on-trip support.
How far ahead should we plan a group trip?
For international group travel, four to six months gives enough time for visa appointments, group fares and hotel contracts. Shorter timelines are sometimes possible; ask and we'll tell you honestly what's achievable.
Payment
How do I pay?
Payment terms, deadlines and accepted methods are set out in your quotation or invoice. Your booking is confirmed once the payment conditions in your quotation are met.
What happens if I need to cancel?
Cancellations and refunds follow the rules of each airline, hotel or tour operator, and some fares are non-refundable. We'll tell you exactly what applies, and about any administrative charge, before anything is processed. Travel insurance with cancellation cover is strongly recommended.
Company
Where are you based?
Our office is at No. 14 Plange Avenue, Sakumono, Tema, in Greater Accra (digital address GT-383-3142). We work with clients across Ghana and abroad by WhatsApp, phone and email.
Are my passport and documents safe with you?
Yes. Customer information and travel documents are handled confidentially and used only for your travel arrangements, in line with Ghana's Data Protection Act. See our privacy policy for details.
Ready to plan your next journey?
Travelling alone, with family, as a corporate team or as a large group, tell us what you need and we will come back with options and a clear quotation.