Cancellation and refund policy

Cancellation and refund requests are handled according to the terms and conditions of the airline, hotel, tour operator or other service provider involved. Each supplier sets its own rules, and some fares and rates are non-refundable.

Any administrative charges that apply will be communicated to you before a cancellation is processed.

How to cancel

Contact us in writing (email or WhatsApp) with your booking reference. We’ll confirm what each supplier allows, what can be refunded and the timeline, then process the request.

Travel insurance

We strongly recommend travel insurance that covers cancellation. We can arrange suitable cover on request.